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CHOCOLATE THERAPY

Handcrafted Truffles
That Soothe the Soul

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Shipping Policy

By purchasing the product in Chocolate Therapy’s online store, you agree to the terms below.

Product Quality

We treat your shipment with the greatest care. We specially package and ship your package so that it will arrive in perfect condition. Please review the shipping terms and policies below.

Shipping

We use UPS, FedEx, and USPS Priority Mail to any destination in the US. We cannot ship to P.O. Boxes, APOs, FPOs or foreign addresses. We are not responsible for damages, losses or delays caused by shipping carriers or customer negligence.

Chocolate Therapy is not responsible for the product after it has been handed over to the shipping carriers. The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather at your order’s destination when choosing shipping options.

Order processing

To ensure that your product arrives in the best condition we only process shipments Monday through Thursday and avoid weekend travel times and deliveries. We cannot guarantee Monday deliveries on any order.

Shipping in Summer Months and to Warm Weather Destinations Despite our efforts, we are not responsible for any heat damage that might occur for the 2-day air or ground shipments.

Incorrect Address Fee

Please review all addresses carefully before placing your order. We will charge an additional $10 for incorrectly addressed packages that have to be re-shipped.

Holiday Shipping

Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas and Valentine’s Day, USPS, FedEx and UPS may extend their shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping companies may face. We apologize for any inconvenience this may cause you.

COVID-19

There have been delivery delays to various parts of the country and to specific cities due to the ongoing pandemic. As such, we are not responsible for any delays, and resulting damage, that might occur during this unique and uncertain time.